FAQ

The practical stuff…

10 year warranty
When you buy a 10KNTS bag, you’re buying a quality product made to last. A commitment we’re proud of. But, as we all know, even the best made plans can sometimes go wrong. So, we’ve a plan for that too. After all, we stand by our product. And that’s why we will repair any defects in workmanship that should pop up during the first ten years. Not that we expect it. But better to be safe than sorry. Just get in touch with us and we can sort it out.
We can’t be held responsible for any normal wear and tear. That’s down to you, I’m afraid.

Returns policy.
You’re going to love your bag. Or at least we hope so. In the unlikely event that your bag doesn’t turn out to quite be the stuff of your dreams, no worries. You have 14 days from the date of delivery to return the bag. No questions asked. Just drop us a line via email, or give us a ring, to get the return info. You will have to cover the costs of getting it back to us, though.

Shipping info.
We’ll deliver any order to the Netherlands free of charge.
For deliveries beyond the Netherlands (yes, it’s a big world out there), the charges will be calculated at check-out.

You lucky people in the Netherlands will receive your order within 2 working days (that’s assuming all goes well with our friendly Mr Postman). Those of you living further afield will have to wait a little longer, I’m afraid. Your order will be with you within 5 to 10 working days. Rest assured, we will do our best to get it there asap. (We’re not big fans of waiting either).

Privacy Info.
Any personal information you give us will treated with the utmost care. We will not pass it on to anyone, apart from the shipping company. So, don’t expect to start getting mountains of unwanted e mails from companies that you don’t know. We know how annoying that can be. Your details are safe with us.

Payment info.
Payments are processed through Mollie for iDeal and PayPal for credit cards. These companies have fully secure websites. So no risks. You will be redirected to their website during the order process.

In the Netherlands, you can pay via iDeal and credit card (Visa/Mastercard). Outside of the Netherlands it’s credit card only at this point (Visa/Mastercard).
Should this be a problem, get in touch. I’m sure we can figure something out.

Just an extra bit of info about our products…

Are other colours available?
At this point, what you see is what you get. Of course, we do plan to expand our collection in the near future, so if there is something you really want, please contact us with any feedback or requests! We’d love to hear from you.

And finally, a bit more about what the canvas the bags are made of…
Canvas is our thing. We love it. Made of cotton, it’s woven a bit coarser then denim and is pretty damn tough. What’s so great about the fabric, is that it ‘ages’. Just like your favourite pair of jeans, it scuffs and wears, getting better with the years. Forget all those synthetic materials used in pretty much all of today’s camera bags. This bag is authentic. It has a personality.
Use your bag, and use it often. Let it become YOUR bag.

Have you got a burning question that we haven’t answered? Get in touch with us here. We’ll get back to you as soon as we can!

And for those of you interested in the nitty gritty…click here to read our legal terms and conditions.